Delivery Policy

 

AONIQ Pty Ltd will contract a delivery agent of their choice. Any order over $500 and will require the account holder to be present at the address to sign for the goods and show accepted photo ID: driver's licence, passport or proof of age/photo card. Failure to do so at the time of delivery and subsequent redelivery will occur additional delivery charges. These charges will be passed on to the end customer and will be payable in cash upon delivery.

AONIQ Pty Ltd will see to it that reasonable means will be exhausted to meet the shipment dates quoted, although we will not be liable for any special, incidental, or consequential damages resulting from delivery delays or an inability to deliver. Deliveries are F.O.B. (freight on board) AONIQ Pty Ltd shipping dock and the prices quoted do not include customs duties, GST, freight or insurance. If buyer chooses to contract their own freight carrier, title and risk of loss shall pass to buyer upon pick-up of the freight carrier. In the absence of specific written instruction from the buyer, AONIQ Pty Ltd will select the common carrier. Buyer shall be responsible for any freight charge and any insurance charge. Buyer is responsible for lowering machine off the truck or indicating proper delivery instructions with AONIQ Pty Ltd. Misinformation given to AONIQ Pty Ltd regarding proper delivery instructions will result in extra shipping fees, and these incurred fees will pass on to the buyer. If the products are shipped freight prepaid, the buyer shall pay AONIQ Pty Ltd the appropriate freight and insurance charges, which will be shown as separate items on the invoice. Allow 2 to 3 weeks from purchase date and/or check clearance to ship out product. Delivery date of product will depend on the reasonable means of the carrier and the distance of the drop-off location. In certain cases additional time may be needed for holidays and weekends. AONIQ Pty Ltd will make every attempt to keep the buyer informed prior to making a purchase as to whether additional time is needed.

AONIQ Pty Ltd WILL ONLY REFUND THE BUYER FOR LIFT-GATE AND/OR RESIDENTIAL DELIVERY IN THE EVENT THE CARRIER HAS FAILED TO PROVIDE THE ADDITIONAL SERVICES THAT WERE PRE-PURCHASED FROM THE BUYER. IN THE EVENT THE BUYER CHOOSES TO PICK UP PRODUCTS OR MACHINES AT CARRIER’S DROP OFF LOCATION “AFTER” PURCHASING LIFT-GATE AND/OR RESIDENTIAL SERVICE, THE BUYER MUST BE AWARE THAT A REFUND WILL NOT BE GIVEN BY THE CARRIER OR AONIQ Pty Ltd AS THE ORDER FOR THESE SERVICES HAS BEEN PRE-PAID AND IS INCLUDED IN THE CARRIER’S ITINERARY FOR DELIVERY. IF THE BUYER CHOOSES TO PICK UP AFTER PURCHASING SAID ADDITIONAL TRANSPORTATION SERVICES, THE BUYER WILL RELEASE AUSSIE 3D AND CARRIER FROM ANY LIABILITY ONCE THE BUYER OBTAINS THE MACHINE.

DAMAGE AND SHORT SHIPMENT

In the event products are received damaged, keep all packaging material and contact both the carrier and AONIQ Pty Ltd in writing to: info@aoniq.com within THREE working days. In the event AONIQ Pty Ltd, 3D printers, and/or other machinery is noticeably damaged, which may include broken creating or torn wrap, the buyer MUST indicate in writing on the driver’s release records: “SHIPMENT PACKAGING IS DAMAGED, AND TIME FOR FURTHER INSPECTION OF PRODUCT WILL BE NEEDED TO FILE A CLAIM IN THE EVENT THAT THE PRODUCT IS ALSO DAMAGED.” This will give the buyer time to unwrap or unbox the machine for inspection. The buyer should also take additional precautions by taking pictures of the noticeable damage prior to examining the machine. Signing the driver’s form without adding this statement will release the driver or the shipping company from taking responsibility for any damage caused to the machine. AONIQ Pty Ltd in this case cannot help the buyer to file a claim to recover the loss of the machine. If the machine is, without doubt,  visibly damaged, refuse to accept the machine on the grounds that it is damaged. Please call AONIQ Pty Ltd immediately to file a claim.